Right of Withdrawal
Last updated: 3 September 2026
The following applies to consumers, meaning any natural person entering into a contract for purposes that are predominantly outside their trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded.
How to withdraw
To exercise your right of withdrawal you must inform us by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory. Use the contact details given in the legal notice (Impressum). To meet the withdrawal deadline it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction unless expressly agreed otherwise; you will not be charged any fees for this reimbursement.
Early expiry of the right of withdrawal
Your right of withdrawal expires prematurely if we have begun performance of the service and you expressly requested that we begin before the end of the withdrawal period and you acknowledged that you lose your right of withdrawal upon complete performance of the contract. You give this declaration during checkout, and we record it together with the date.
Payment for services already provided
If you requested that performance begin during the withdrawal period, you owe us a reasonable amount corresponding to the proportion of the service already provided up to the point at which you notify us of the withdrawal, compared with the total scope of the contract.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form. The addressee details are in the legal notice (Impressum).
- To: [service provider name and address from the Impressum], email: [contact email]
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
- (*) Delete as appropriate.